upgrade.exchangecentral.netHosted Exchange 2016 Upgrade

FAQ General Top 5 Questions Encryption Archiving SharePoint HEX 2003 HEX 2007 HEX 2010 General Why is my email being upgraded? Exchange 2016 is a more robust, feature-rich email offering. Can I choose to not upgrade? No, this is a required email hosting upgrade. Exchange 2016 will enhance your current email services by providing you with many new features, including: - Improved web access - Advanced mobile-device support - 99.999% service uptime - And more! Will my email experience change after the upgrade? Yes, you’ll see many great new features, including: - Unlimited mailbox storage. - New web interface: Outlook on the web (OWA) for Exchange 2016 offers a modern interface for accessing mail, calendar, and contacts via the web or on your mobile device. - Optimized mobile experience: Access webmail through a mobile-optimized interface. What will the upgrade process be like? We will ensure the upgrade process is as transparent as possible, and handle the majority of it for you. Each upgrade experience is customized and varies by account. Upgrades are currently targeted to begin in July 2017. Communications regarding your approximate upgrade date and more details for what to expect will be sent at least two weeks prior to the upgrade. Will I experience any downtime during the upgrade? Or will I lose any data? There is no planned downtime during the upgrade and you will be able to access your upgraded services immediately. We will work closely with you to ensure that all your data is retained during the upgrade. What will I need to do in preparation for the upgrade? We are taking every step possible to ensure the upgrade is seamless and without downtime. Please see individual sections for each Hosted Exchange Version: - Hosted Exchange 2003 - Hosted Exchange 2007 - Hosted Exchange 2010 What about my Open-Xchange accounts? Open-Xchange will not be upgraded. What about my other services like encryption, archiving, and SharePoint? Your encryption , archiving , and SharePoint services will also be migrated or upgraded through this process. If you have these services, please see additional information below. What about my pricing, will my bill change? As new services become active on your account your billing will be updated to our latest list pricing. This includes your existing email mailboxes and services. Pricing for these services can be seen below: - Exchange Mailbox: $9.99 per mailbox/month - Security & Compliance Mailbox: $19.99 per mailbox/month If you have any questions, please reach out to the customer service team for further information on the updated pricing. New options for advanced features will also be available to customers on upgraded plans. How do I access Outlook Web Access after the upgrade has been completed? You can access Outlook Web Access (OWA) by visiting https://owa.msoutlookonline.net/ once your upgrade has been completed. Will I need to make any changes to my DNS to complete the upgrade? If we do not provide DNS services for your domain name, you will need to update your DNS records once the upgrade has been completed. The following DNS records will need to be updated: - Update or Add an MX record that points to east.smtp.mx.exch129.serverdata.net with priority of 10 - Update or Add a third-level domain name called "autodiscover" that points to a CNAME record of ar.exch129.serverdata.net IMPORTANT NOTE FOR HYBRID MAIL CUSTOMERS: MX Records for customers utilizing our Hybrid Mail Solution (some Exchange and some POP/IMAP) DO NOT need to update MX records. How do I configure my mobile device for the Exchange 2016 Upgrade? You can use the following guides to update your mobile device: - iPhone/iOS Users: http://controlpanel.msoutlookonline.net/KB/Article/1437 - Android Users: http://controlpanel.msoutlookonline.net/KB/Article/1835 Who do I contact if I have additional questions? If you have any other questions prior to migration, please contact support. Top 5 Questions Has my Outlook Web Access (OWA) URL changed? Users will need to access the new OWA portal located at https://owa.msoutlookonline.net to continue utilizing Outlook Web Access through their browser. Will I need to reconfigure my phone to continue accessing my email? Yes, all phones will need to be reconfigured to access your new upgraded services. Guides for various phones can be found below: iPhone users – http://controlpanel.msoutlookonline.net/KB/Article/1437 Android users – http://controlpanel.msoutlookonline.net/KB/Article/1835 BlackBerry OS 10 users – http://controlpanel.msoutlookonline.net/KB/Article/2499 Will I need to make any changes to my DNS to complete the upgrade? If we do not provide DNS services for your domain name, you will need to update your DNS records once the upgrade has been completed. The following DNS records will need to be updated: - Update or Add an MX record that points to east.smtp.mx.exch129.serverdata.net with priority of 10 - Update or Add a third-level domain name called "autodiscover" that points to a CNAME record of ar.exch129.serverdata.net IMPORTANT NOTE FOR HYBRID MAIL CUSTOMERS: MX Records for customers utilizing our Hybrid Mail Solution (some Exchange and some POP/IMAP) DO NOT need to update MX records. Will I need to make changes to my SPF Record? You may need to make changes to your SPF record. Additional information can be found at http://controlpanel.msoutlookonline.net/KB/Article/1010 . How do I manage the new Spam Filter for Exchange 2016? You can find additional information about the new Spam Filter here http://controlpanel.msoutlookonline.net /KB/Article/1244 . Encryption For User-Based Encrpytion Users will need to reinstall their Outlook plugin after the migration once they have been issued a new registration key. For Policy-Based Encryption Once the email migration is complete, users will need to recreate any custom policies previously configured. Archiving What happens to my existing archive? Previous emails will be ingested in to a new enhanced email archive. Users will gain: - Access to an archiving portal for easy search and eDiscovery - Secure, tamper-proof archive - Advanced administrative controls Why is my archive disconnected? In order to upgrade your archive to the new platform it has to be disconnected from the legacy platform. This allows our team to properly take a snapshot of the archive and move it the upgraded platform. Where is my data, is it still safe? Your data is safe and accessible to our administrative team during this process. There will be no data loss and no data is being deleted by this process. When will my archive data be accessible again? Your upgraded archive will be available from your new Hosted Exchange 2016 control panel once upgrades have been completed. Do you have more information on the upgraded archiving service? Additional product information can be found here. SharePoint What happens to my existing SharePoint Sites/Data? SharePoint will be upgraded to SharePoint 2013. With this upgrade users will gain: - Upgraded look and feel - Enhanced search capabilities - Optimized mobile experience Does my upgrade plan include SharePoint? All upgraded plans include 1GB of SharePoint storage for the account. Additional storage space can also be purchased. What about my pricing, will my bill change? As new services become active on your account your billing will be updated to our latest list pricing. Pricing for these services can be seen below: - Additional Storage: $10 per 2GB/month - Additional Plans: Pricing Varies If you have any questions, please reach out to the customer service team for further information on the updated pricing. HEX 2003 Will I need to upgrade my version of Outlook? If you are using an older version of Outlook you will need to upgrade your Outlook version to Outlook 2010 SP1 for compatibility with Exchange 2016. Will I need to make changes to my DNS Records? You will need to identify where your DNS records are hosted. If your DNS is hosted with us...